Browsing Brage NMBU by Author "Nilsen, Cecilie Augensen"
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Uncovering lost potential : the shortcomings of DNBs chatbot
Nilsen, Cecilie Augensen (Master thesis, 2020)In 2018 DNB Bank ASA (DNB) launched their chatbot, Aino, an advanced virtual banking agent. Aino handles 55% of all the incoming chat traffic for DNBs Customer Center and is continuously being trained by AI trainers to ...